Terms Of Purchase

Terms of Purchase
Welcome to Ember Duo. By placing an order through our website, you agree to the following terms. Please read them carefully.

1. General

These Terms of Purchase apply to all orders placed through emberduo.com. By completing a purchase, you confirm that the information you provide is accurate and that you are authorized to use the payment method selected.

2. Pricing & Taxes

All prices are displayed in your local currency and include applicable VAT where required.
Shipping fees may apply and are shown at checkout.

3. Payment

We accept all major payment methods including card payments, Klarna, and other local providers where available. Payment is processed securely at the time of purchase.

4. Order Confirmation

Once your order is placed, you will receive an email confirmation. This is not a guarantee of acceptance — we reserve the right to cancel or modify an order in cases of suspected fraud, incorrect pricing, or product unavailability.

5. Shipping & Delivery

Orders are dispatched within 1–3 business days. Delivery times vary by country and will be displayed at checkout.
We are not responsible for delays caused by carriers, customs, or circumstances beyond our control (weather, holidays, etc).

6. Duties & Import Fees

Depending on your country, import duties or taxes may apply. These fees are the responsibility of the customer.

7. Returns & Exchanges

We offer returns within 30 days after delivery. Products must be unused, in original packaging, and in resaleable condition.
See our full “Returns & Refunds Policy” for details.

8. Warranty

If you receive a defective or damaged product, contact us within 7 days of delivery and we will assist you with a replacement.

9. Liability

We are not liable for indirect or consequential damages resulting from the use of our products.
Always use the product according to instructions.

10. Changes to Terms

We may update these Terms of Purchase at any time. The version available at the time of order applies.

Contact

For support: support@emberduo.com
We respond within 24–48 hours.